Terms of service
Last updated: 3 October 2026
Bookings
Bookings are confirmed on WhatsApp with a pickup slot. Pickup and delivery are subject to availability in your area.
Pickup and handover
Garments are counted and checked with you at pickup, and bags are sealed. Handover at pickup and delivery is verified with a one-time password (OTP) sent to your registered number.
Pricing and payment
Prices follow the rate card published on our website, inclusive of GST. Express service (24 hours) is charged at 1.5 times the regular price. Pickup and delivery are free on orders of ₹399 and above; a ₹49 charge applies below that. Prepaid credit can be used on any service. Payment is due on delivery by UPI, card, payment link or cash. A GST invoice is issued for every order.
Garment care
We follow each garment's care label. Some stains, colour bleeding, shrinkage or wear may not be fully preventable, especially on aged or delicate fabrics. Please remove items from pockets before pickup.
Claims
Report damage or missing items within 48 hours of delivery with photos. Claims are assessed under our care policy. Compensation for a damaged or lost item is capped at 10 times the cleaning charge for that item.
Unclaimed items
If an order cannot be delivered after repeated attempts, we will contact you to arrange delivery. Items unclaimed for an extended period may incur storage charges.